Make a complaint about MemoryJane Healthcare Limited
We aim to acknowledge your complaint within five working days and the Registered/Relavant manager will then respond to your complaint within 10 working days.
We are committed to providing our clients with the highest level of service and ensuring their satisfaction. We value your feedback and use it to enhance our services and drive continuous improvement for the future.
What is a complaint?
A complaint is a way to express dissatisfaction regarding the quality of service, actions taken, or a lack of action. If you have reported an issue and feel that we have not responded appropriately or taken suitable action, you can file a complaint to share your concerns. For those wishing to make a formal complaint, there are two stages to follow.
STAGE 1: We try to resolve complaints through discussions between the service user and MemoryJane Healthcare coordinators or Registered/ Relavant Manager reach a satisfactory conclusion.
STAGE 2: If the complaint remains unresolved, you can report directly to the local authorities or the CQC, please follow the links below.
